Exchange Policy

Please note that we have a strictly NO REFUND, NO RETURN AND NO EXCHANGE policy, except that we will provide a replacement of a faulty unit (or part thereof) purchased from us or our authorised vendors or distributors which has any of the following faults and problems (and where such fault or problem qualify for exchange in our or (as the case may be) vendor’s or distributor’s reasonable discretion):

1. Cannot Charge;
2. Cannot Close;
3. Faulty Volume Control;
4. No Sound; or
5. Faulty Cable.

If your speaker is faulty, we will require you, at your own cost, to send the faulty unit back to us first to qualify the fault. Once the fault has been qualified, we will send you a replacement unit at our own cost. Please note that as much as possible, we check every speaker that is sent out of our office.

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